Tracker Pro support
Help for Tracker Pro on iPad, published by Resonate Tech, Inc. under the Dubspot brand.
Contact
Support email: support@dubspot.com
When reporting a problem, include the iPad model, the iPadOS version, the Tracker Pro version and build from About and Legal, the audio interface or MIDI device model, and the steps that reproduce the issue. Do not send a project containing licensed or private audio unless support specifically requests it.
Quick help
No sound
Check the selected track's mute state, fader, instrument activator, device chain activators, and the master fader. Open Settings and confirm the current audio route and buffer size. Disconnect and reconnect an audio interface if the route changed while Tracker Pro was open.
MIDI keyboard does not play the selected track
Open Settings, confirm the MIDI source is enabled, and check its optional channel filter. Bluetooth MIDI devices can be connected from the Bluetooth MIDI panel. The selected track must use an internal or Audio Unit instrument, not MIDI Out, to produce sound inside Tracker Pro.
External MIDI notes remain on
Use PANIC in Settings. Tracker Pro also sends note-offs when playback stops, an endpoint disconnects, or a project reloads.
Audio Unit is missing
Install or restore the exact Audio Unit used by the project, then reopen the project. Tracker Pro preserves the component identity and saved state while a plug-in is unavailable. Remove the missing device if the project no longer needs it.
Project did not reopen normally
Use the recovery prompt when Tracker Pro finds a valid rolling recovery generation. Keep the recovered project, then use Collect All and Save before continuing. Do not remove files from inside a .dtproj package manually.
WAV export stops
Keep Tracker Pro open while exporting projects that contain Audio Units. Confirm the destination has enough free space. If iPadOS ends background time, reopen Tracker Pro and start the export again.
Built-in guide
Open Settings and choose Open Guide for the first-hour workflow. Settings also contains the searchable hardware-keyboard reference. About and Legal contains the app version, build, audio-engine facts, acknowledgements, and licenses.